A Nigerian woman has allegedly been assaulted by Turkish Airlines staff in Istanbul. Well, I probably shouldn’t say “allegedly”, there’s video footage.
Continue after the cut for Video.....
A bit of the back story,
I checked in and my boarding pass said I was on stand by. The guy who checked me in told me to go and wait at the gate that I might be lucky to fly. I asked him why I was not informed as I bought a confirmed ticket that I needed to see the manager. Then the manager comes and said I should go and check the website for the terms of Turkish airline because a confirmed ticket did not mean I would definitely get a seat on the flight.I then asked for him to show me where that was stated on my ticket.Then the guy said I should stand there and keep asking.Meanwhile, there was a family of 5 who had the same problem and we all were displeased so I started taking a video of how he spoke as it was an extremely bad service. The rest of it was #assault #turkishairlines #customerserviceWhen we got to the boarding gate, 15 people had standby boarding passes.Some passengers had bought their tickets since May.Turkish airline sold seats that had already been paid for and then offered us 300euro compensation.
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That's a big shame to Turkish Airline.
I have experienced such treatment from Turkish Airline staff in Istanbul. Infact i was surprised they could almost engaged me in a physical fight at their Istanbul airport.
From their Top to Bottom, they lack proper customer relation, i score them Zero. The only positive thing about this airline is that they have fairly cheap airfares and planes.
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